It sometimes feels like that doesn't it? Experience has taught us we have to write everything down in pretty exact detail in the fine print so we can be clear with everyone who uses the service what is, and what isn't acceptable to us.
Our terms and conditions have been written in a way that hopefully 'normal people' (no offence, lawyers!) can understand - but below are the headlines of what you are agreeing to when you use our service:
- Don't try and play our pricing system to get more out of it than we think is fair use - our accounts are set up to be on a 'per business' basis - which means if you try and re-sell our service to other businesses using only one YCBM account we won't be happy.
- We promise to work our little British stripy socks off to keep the service up and running nearly all of the time - we have systems in place like back-ups and alternative service providers just in case one of our 3rd party providers has a problem (with things like sending out emails or SMS).
But we can't promise the impossible. We're hard workers, but alas; not miracle workers. So if you can't connect to your YCBM for any period of time, do let us know right away, but please don't shout at us - we'll get things back up and running as soon as we possibly can.
If you have any questions at all about the rest of this - please email me, Bridget Harris (the CEO) at email@example.com