Portland State University's advising team uses the time they gain back from scheduling meetings online to deliver a consistently excellent student experience.
|6,600+ bookings per month||5 hours saved per week, per team member||99.98% of appointments made online|
Portland State University is rightly proud of its history as an institution that caters for non-traditional students. About 40% of the student population is older, in full time employment, or a full-time career. 25% have children.
Just as with any business, the people who need to book a meeting with the university's Advising team have other things to do!
Could Portland State provide an appointment scheduling option that fits into busy lives, while also creating a positive student experience?
Danny Ryel works in PSU's Advising and Career Services Department. He says the team made a decision to lead with a student-first focus. Everything else flowed from there.
"The method before was people would call in, we would look over calendars and manually enter each event. The issue with that was it didn't give students a lot of agency to schedule in their own time. They had to schedule appointments during our business hours.
"We work with a huge non traditional student population. These are people who are working full time, taking care of children, parents or other family members. They can't just pop in, call, wait on hold and make an appointment over the phone.
"YouCanBook.me gave our students the agency to see our advisors' calendars. It's been a really useful equity tool."
But is it really freeing up an extra 5 hours per week, per team member? For Danny, that number boils down to 10 minutes saved per booking. YouCanBook.me delivers that - and a lot more!
"Having been one of the student employees who worked at the reception desk, took the phone call, tried to find a time that worked with the student, I know that it actually saves more than 10 minutes quite often."
"And that's just for each booking! On top of that, it also lets students reschedule within a timely manner, to cancel and let us know why they're cancelling."
"And it updates everything immediately so our students are getting continuous and correct information. They're getting a consistent response no matter what area of the division they're scheduling with. So really, I wonder if that 10 minutes isn't a bit small, just from my perspective."
In this case study, you will learn:
"There are calendaring options that are already part of Student Information Systems but there are none that have the flexibility or customizability that YouCanBook.me has. We were able to integrate YouCanBook.me with our Student Information System and that was a huge factor in the decision to use it."Danny Ryel Portland State University
Download the case study to find out how Portland State University is turning what was a "nightmare" booking experience into a "breath of fresh air" for all their students, using YouCanBook.me for their online appointment tool.